Privacy Policy

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Privacy Policy

Last Updated: 09-10-2026

1. Introduction

The Fair Advice (“The Fair Advice”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you when you use our website, marketplace, advisor discovery, consultation and related services.

The Fair Advice operates a marketplace that helps individuals, professionals, business owners, Global Indians and NRIs discover and connect with financial and related professional advisors.

2. Information We Collect
2.1 Information You Provide

Depending on how you use our services, we may collect:

  • Name, email address, phone number and contact details.
  • Location, country of residence and information relevant to NRI or cross-border requirements where you choose to provide it.
  • Information about financial goals, planning requirements, investment preferences, retirement objectives, taxation/compliance needs, business or wealth-planning requirements and other information you submit.
  • Information provided through forms, consultation requests, communications, feedback or support requests.
  • Transaction-related information needed to administer paid services. Payment credentials may be processed directly by third-party payment providers.
2.2 Advisor Information

For advisors, we may collect professional profile information, qualifications, certifications, licenses or registrations, experience, areas of expertise, availability, identity/KYC information and other information needed for onboarding, verification and marketplace management.

2.3 Automatically Collected Information

We may collect limited technical and usage information such as IP address, browser/device information, pages visited, referral information and website interaction data. Cookies, analytics and similar technologies may be used to operate, secure and improve the website.

3. How We Use Information
  • Provide and improve the platform and related services.
  • Understand requirements and facilitate advisor discovery, matching, consultation requests and communications.
  • Verify advisor identity, credentials, experience and professional information.
  • Maintain advisor profiles, reviews, feedback and marketplace quality controls.
  • Process payments, refunds and service administration.
  • Respond to enquiries, support requests and complaints.
  • Send service-related notices and, where permitted, marketing communications.
  • Prevent fraud, misuse and security incidents.
  • Perform analytics and service improvement.
  • Comply with applicable legal, regulatory, accounting and administrative requirements.
4. Sharing and Advisor Connections

When you request an advisor connection, we may share information reasonably necessary to facilitate that connection or consultation. An independent advisor may separately collect and process information under their own professional and privacy terms.

We do not sell personal information as a business practice. Information may be shared with service providers, technology providers, payment processors, professional advisers or other parties where reasonably necessary to operate the platform, provide requested services, comply with law, protect rights and safety, or complete a business transaction.

5. Payments

Third-party payment providers may collect and process card or banking credentials under their own terms. We may receive transaction information necessary to confirm and administer a payment, service or refund. Do not send passwords, OTPs, PINs or banking login credentials to us.

6. Cookies

Cookies and similar technologies may be used to remember preferences, maintain functionality, understand usage and measure performance. Browser settings may allow you to control cookies, although disabling them may affect functionality.

7. Communications

We may contact you by email, phone, SMS, WhatsApp or other available channels for service-related purposes. Promotional communications will be subject to applicable consent and opt-out requirements. To opt out of promotional communications, contact raakkesh.s@thefairadvice.com.

8. Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, meet accounting requirements, comply with applicable law or protect legitimate business interests.

9. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure. No electronic transmission or storage system can be guaranteed completely secure.

10. Your Choices and Rights

Depending on applicable law, you may have rights relating to access, correction, updating, deletion, restriction or objection to certain processing, and marketing preferences. Requests may be submitted to raakkesh.s@thefairadvice.com. We may verify identity before processing a request and may retain information where legally required.

11. Children

Our services are intended primarily for adults. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. Contact us if you believe a child has provided information improperly.

12. Third-Party Services

Our website may link to third-party websites, payment providers, scheduling services, social platforms or advisor services. Their own privacy policies and terms may apply.

13. Changes

We may update this Policy from time to time. The updated version will be posted on the website with a revised date.

14. Contact

The Fair Advice
raakkesh.s@thefairadvice.com
+91 98724 99422
Plot no 130FF, Ind Area Phase 1, Chandigarh